What does wagering mean?
Wagering refers to the requirement to bet your bonus funds a specific number of times before they can be converted into withdrawable cash. This process ensures that bonus credits are used for gameplay rather than being instantly withdrawn.
Why can't I withdraw my bonus?
You cannot withdraw bonus funds immediately because they are subject to wagering requirements. Once the required playthrough volume is met and all terms are satisfied, the remaining bonus funds are transferred to your cash balance.
Why did my balance drop when I claimed an offer?
Depending on the offer, some bonuses may be deducted from your balance if you cancel a promotion or if a specific term is breached. Always check the 'Terms' section of the specific offer to understand the balance mechanics.
Do all games count equally?
No, most platforms use game weighting. Slots typically contribute the most toward wagering requirements, while table games and live casino games contribute a smaller percentage due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus can be processed at a time. Claiming a new offer may void any remaining funds or progress from a previous bonus. Check your account promotions page for specific restrictions.
What happens when a bonus expires?
If the wagering requirements are not met within the specified timeframe, the bonus funds and any winnings generated from them are typically removed from your account balance.
Can I cancel a bonus?
Yes, players can usually cancel an active bonus; however, doing so typically results in the immediate forfeiture of all bonus funds and any winnings accrued while using those funds.
Where do I check my wagering progress?
Your current progress is typically displayed within the 'Promotions' or 'Bonus' section of your personal account dashboard, showing how much more you need to bet to unlock your funds.